The annual reports listed here are available in word and PDF format. To view PDF files you will need a copy of Acrobat Reader to open these files. Free copies of Acrobat are available on the web - see Download Acrobat Reader. Due to the large file size of the Annual Report 2007-08 it is only available in PDF format.
If you would like a hard copy of either of these publications, please contact us.
2011-2012 Latest Annual Report [Word, 3.7MB] [PDF, 4.3MB]
Complaint Survey 2009-2012 [Word, 35KB]
Comparative Table of complaint data 2005-2012 [contact us for access to this data]
2010-2011 Previous Annual Report [Word 5.49MB] [PDF 1.62MB] Addendum [Word 32KB]
2009-2010 Annual Report [Word 2.49MB] [PDF 729KB]
2008-2009 Annual Report [Word 4.88MB] [PDF 4.5MB]
2007-2008 Annual Report [Word Part 1] [Word Part 2] [PDF 1.8MB]
2006-2007 Annual Report [Word 3.2MB] [PDF 1.1MB]
2005-2006 Annual Report [Word 7.2MB]
2004-2005 Annual Report [Word 963KB]
2003-2004 Annual Report [Word 556.5KB]
2002-2003 Annual Report [Word 653.5KB]
2001-2002 Annual Report [PDF 143.6KB]
2000-2001 Annual Report [Word 425.3]
1999-2000 Annual Report [Word 50.5KB]
