Complaint handling process
- A complaint is lodged with the Anti-Discrimination Commissioner.
- The complaint is assessed against the Anti-Discrimination Act 1998 and the Anti-Discrimination Commissioner determines whether the complaint is accepted for investigation or rejected.
- The respondent is contacted only if the complaint is accepted for investigation.
- If the complaint is accepted, the investigation commences. This will include correspondence to and from the parties and obtaining relevant documents and witness statements.
- At the conclusion of the investigation there are 3 possible outcomes:
- complaint dismissed
- complaint proceeds to conciliation
- complaint referred to Tribunal
Rights and obligations
Dispute resolution meetings
Withdrawing a complaint
Section 97 of the Act