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Complaint handling process 

  1. A complaint is lodged with the Anti-Discrimination Commissioner.
  2. The complaint is assessed against the Anti-Discrimination Act 1998 and the Anti-Discrimination Commissioner determines whether the complaint is accepted for investigation or rejected.
  3. The respondent is contacted only if the complaint is accepted for investigation.
  4. If the complaint is accepted, the investigation commences. This will include correspondence to and from the parties and obtaining relevant documents and witness statements.
  5. At the conclusion of the investigation there are 3 possible outcomes: 
  1. complaint dismissed
  2. complaint proceeds to conciliation
  3. complaint referred to Tribunal


Rights and obligations

Dispute resolution meetings



Withdrawing a complaint

Section 97 of the Act