The investigation process commences immediately after the complaint lodged has been accepted by the Commissioner. This means that possible breaches have been identified under the Anti-Discrimination Act 1998.
The following is an overview of the investigation process:
The Commissioner sends a copy or a summary of the complaint to the named respondent and/or named organisation for their response.
The respondent's response is received and sent to the complainant for their reply.
The complainant's reply is received and the Investigation Officer assigned to the complaint assesses each parties statements.
Both parties are asked to provide any relevant supporting documentation.
Relevant witnesses maybe asked to provide a written statement where appropriate.
When the investigation process is complete the Commissioner determines whether the complaint should be dismissed (ie.lacking substance), settled by Conciliation or referred directly to the Anti-Discrimination Tribunal.
There is no charge for having a complaint investigated or conciliated, unless you seek legal representation.
For further information in relation to investigation timelines or complaint handling procedures see Timelines-Complaint processes.
